Contact My Home Mart for help with product availability, order quantities, collection, delivery or selecting a suitable category. The fastest response usually comes from including the product name or link, required quantity, delivery postcode and any measurements that affect the order.
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Collection and delivery enquiries
Customers should confirm that an order is ready before travelling to Thomastown. For bulky items, advise whether a suitable vehicle, restraint equipment or assistance is required. Delivery availability and timing depend on the product, destination and freight service.
A short enquiry form can ask for postcode, preferred collection or delivery, product link, quantity and message. Avoid collecting unnecessary personal information.
For product and stock enquiries
Include the exact product name, SKU or page link. For flooring and tiles, add the area to be covered and whether wastage has already been allowed. For shelving, include the available width, depth and height, what will be stored and the required quantity. For lighting, note the fitting type and any known dimensions or electrical requirements.
The team should distinguish between product information and professional advice. Electrical installation must be handled by a licensed electrician, and substrate or site-specific installation decisions may require a qualified installer or tradesperson.
How to contact My Home Mart
Frequently Asked Questions
What information should I include in my enquiry?
Include the product name or link, quantity, delivery postcode, preferred timing and any relevant measurements or project details.
Can I visit the Thomastown warehouse?
Customers should confirm opening hours, stock and collection arrangements before visiting Unit 4/58 Mahoneys Road, Thomastown.
Can you confirm delivery costs before I order?
Delivery cost depends on the product and destination. Provide the delivery postcode and product quantities so the team can confirm the available option or advise how it will be calculated at checkout.
Can My Home Mart recommend an installer?
Only publish installer-referral wording if an approved and current referral process exists. Any referred business should quote and contract independently, with the customer checking licensing, insurance and suitability.